Refund Policy

Services purchased from Ipfy Enterprise Pvt. Ltd. may be refunded only if cancelled within the refund period specified below in this policy. Some services have different policies or requirements for a refund associated with them, including some services that are not eligible for a refund under any circumstances. Please see below for refund terms applicable to such services.

Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Ipfy Enterprise Pvt. Ltd. in accordance with the terms and conditions of the applicable product or service agreement.

“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with Ipfy’s customer service within the refund time frame specified for the applicable product, if available at all and in-case of the refund is issued, the same will be credited back to your payment source in 7 to 10 working days.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Standard Refund Terms

Annual Plans+ – Within 30 days of the date of the transaction.

Monthly Plans*+ – Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

Products with Special Refund Terms

Assisted Service

Refundable after the initial three months.

Domain Backorders

If a Domain Backorder credit has been applied to a domain name, then it is non-refundable (if not yet applied to a domain name, eligible for a refund within 30 days of the date of the transaction).

Domain Name Registrations/Renewals

1. Standard Terms

  • New Registration: 5 Days (120 Hours)
  • Auto-Renewal (one-year): 45 Days (1080 hours)
  • Auto-Renewal (multiple-year): 5 Days (120 Hours)
  • Manual Renewal: 5 days (120 Hours)

2. Exceptions

  • .AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
  • .CZ: Manual Renewal – 59 Days (1416 Hours)
  • .IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours)
  • .MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
  • .COM.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
  • .PE: Manual Renewal – 29 Days (696 Hours)
  • .COM.PE: Manual Renewal – 29 Days (696 Hours)
  • .NET.PE: Manual Renewal – 29 Days (696 Hours)
  • .NOM.PE: Manual Renewal – 29 Days (696 Hours)
  • .ORG.PE: Manual Renewal – 29 Days (696 Hours)
  • .PH: Manual Renewal – 59 Days (1416 Hours)
  • .COM.PH: Manual Renewal – 59 Days (1416 Hours)
  • .NET.PH: Manual Renewal – 59 Days (1416 Hours)
  • .ORG.PH: Manual Renewal – 59 Days (1416 Hours)
  • .SE: Manual Renewal – 69 Days (1656 Hours)
  • .SG: Manual Renewal – 29 Days (696 Hours)
  • .SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .COM.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .NET.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
  • .UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  • .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)

3. Pre-Registrations

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Ipfy IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

  • Annual Subscriptions: Non-refundable
  • Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

Hosting Setup

If a Hosting Setup Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased service, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Ipfy’s website and is not subject to any promotion, discount, or other reduction in price).

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

All Managed Services

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Ipfy reserves the right to process or not process the refund based on the case to case basis and the decisions taken by the the Ipfy management is final. No refunds will be processed in case of breach of the terms of service.